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About Us

Mobility Scotland is an award winning mobility provider, promoting positive living. We pride ourselves on being able to make a real difference to the well-being of our customers.

Company Reg. No. 299862
V.A.T No. 886 7693 43

Company Name:
Mobility (Scotland) Ltd
Registered Company Address:
54 Cowgate, Kirkintilloch, Glasgow G66 1HN

Email: Info@mobilityscotlandltd.co.uk
Tel: 0333 344 0073

Find Us

Unit 1, Old Mill Park, Glasgow, United Kingdom, Kirkintilloch, G66 1SS

0141 775 0396

info@mobilityscotlandltd.co.uk

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Opening Hours

Mon – Fri 10.00 to 4.00
Sat – By Appointment (please phone in advance)
Sun – Closed

Payments: we accept debit cards, credit cards/ BACS/ cheque/, and cash, with final payments due upon completion of work, or within 14 days.

Complaints Policy & ADR

COMPLAINTS POLICY

The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days.

The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.